Daisy Wholesale speeds up response to repairs

Daisy Wholesale has today (Monday, 12th September) launched a new Premium Care service with a 100% money back guarantee.

The leading wholesale aggregator is so confident in its new eight hour care service that it’s promising to refund partners if it fails to meet its promise.

The new care service will be an advancement on Daisy Wholesale’s existing Standard Care and Enhance Care, offering 40 hour and 20 hour response times, respectively.

The new Premium Care service for BT ADSL-2+/21CN products, offers customers a rapid eight hour clock repair time.

Paul Richens, Operations Director at Daisy Wholesale, commented; “We are extremely pleased to be able to launch our new Premium Care service in response to customer demand and as an addition to our existing care levels.

“We are so confident that we can support you with our new Premium Care service that we promise to credit you 100% of the monthly rental for the relevant end user access if we fail to meet our SLA for this service. An additional credit for the £15 Premium Care rental will also be applied.”

Customers who already subscribe to Daisy Wholesale’s Enhanced Care service will now be able to upgrade to Premium Care through its Repair Expedite service, where users pay a one-off charge.

In addition to these new service options, partners can also now request Early Morning (EM) or Evening (EV) appointment slots. While charges will apply to customers on the Standard Care service, those on the Enhanced and Premium Care option can choose EM or EV appointments free of charge.

Richens added: “Daisy Wholesale is always looking for new ways in which we can improve our customer service and recognise how critically important it is that customers’ networks are kept up-and-running.

“Every time a customer has a fault, they can be losing money. We want to make sure the impact this has on their business is kept to an absolute minimum.”